Approccio sistemico vitale e aspect based sentiment analysis per il governo del territorio (Viable Systems Approach and aspect based sentiment analysis for governing the territory)
Purpose of the paper: This paper proposes a conceptual model of support to the decision-making process of the territory governing body, which provides a picture representative of the variety of expectations, perspectives and interests present in the reference context, allowing for greater awareness of the interventions that could be aimed at solving urban problems.
Methodology: The proposed model, based on Aspect Based Sentiment Analysis (ABSA), aims to highlight, through the theoretical lens of the Viable Systems Approach (VSA), the sentiments of all the actors involved in a dynamic and complex viable system such as the territory.
Findings: The study leads to an exposition of shared evaluations on the levels of “sentiment” as perceived by the community in relation to an urban point of interest, leading the territory governing body to achieving the conditions necessary for the emergence of context consonance.
Research limits: The logics outlined through a first experimentation, carried out exclusively on a single urban point of interest, should be extended to an urban area of interest and to a more sophisticated model, aiming to perform more accurate analyses.
Practical implications: The model presents itself as a valid support system to decision making in relation to territory dynamics, proposing community-shared evaluations regarding the potentialities and latent critical flaws of urban contexts from which to define future courses of action.
Originality of the paper: The originality of the paper lies in combining, in a single model, the VSA, interpretative lens of reality, and the ABSA, adapting it to the environmental context.