Social Network Sites and ageing: Roles of Facebook to enhance seniors’ well-being
Keywords:
silver economy, social media opportunities, seniors' well-being, psychological well-being, netnographyAbstract
Scopo del documento: i siti di social network (SNS) tra gli anziani sono in aumento, offrendo opportunità per facilitare le loro connessioni e ripristinare l'interazione sociale. Questo documento mira a indagare i ruoli di Facebook nel migliorare il benessere degli anziani.
Metodologia: è stata effettuata una netnografia per esplorare il ruolo dei gruppi di Facebook in termini di benessere per le persone anziane. Sono stati raccolti e analizzati un totale di 411 post in 10 comunità online.
Risultati: Basandosi sul quadro sul benessere psicologico sviluppato da Ryff e Keyes, questo studio evidenzia tre ruoli che i gruppi di Facebook possono svolgere per migliorare il benessere degli anziani: fornitore di informazioni, facilitatore sociale e riduttore di solitudine.
Limiti della ricerca: Lo studio presenta alcuni limiti legati alla generalizzabilità dei risultati della ricerca. Tuttavia, queste limitazioni possono rappresentare potenziali vie per la ricerca futura.
Implicazioni pratiche: questo studio fornisce ai professionisti spunti utili su come Facebook può migliorare le diverse dimensioni del benessere. I fornitori di servizi possono ideare comunicazioni e servizi efficaci su misura per le esigenze degli anziani.
Originalità dello studio: questo studio contribuisce a comprendere gli SNS (come i gruppi di Facebook) nel supportare il benessere psicologico degli anziani.
References
ADELMAN, M. B., & AHUVIA, A. C. (1995), “Social support in the service sector: the antecedents, processes, and outcomes of social support in an introductory service”, Journal of Business Research, vol. 32(3), pp. 273-282.
ADELMAN, M.B., AHUVIA, A. AND GOODWIN, C. (1994), “Beyond smiling: social support and service quality”, in Rust, R.T. and Oliver, R.L. (Eds), Service Quality: New Directions in Theory and Practice, SAGE, Thousand Oaks, CA, pp. 139-171.
AHUJA, V., & ALAVI, S. (2018), “Using Facebook as a digital tool for developing trust amongst consumers using netnography and social media analytics: A study of Jet Airways”, Journal of Relationship Marketing, vol. 17, n.3, pp. 171-187.
AMINE, A., BONNEMAIZON, A., & JOSION-PORTAIL, M. (2021), “The effect of carers' healthcare practices on the categorisation of elderly patients as vulnerable", Journal of Services Marketing,
BAISCH, S., KOLLING, T., SCHALL, A., RÜHL, S., SELIC, S., KIM, Z., ... & KNOPF, M. (2017), “Acceptance of social robots by elder people: does psychosocial functioning matter?”, International Journal of Social Robotics, vol. 9, n.2, pp. 293-307.
BERG, L. (2015), “Consumer vulnerability: are older people more vulnerable as consumers than others?”, International Journal of Consumer Studies, vol. 39, n. 4, pp. 284-293.
BERMÚDEZ-GONZÁLEZ, G., SASAKI, I., & TOUS-ZAMORA, D. (2016), "Understanding the impact of internal marketing practices on both employees' and managers' organisational commitment in elderly care homes", Journal of Service Theory and Practice.
BIANCHI, C. (2021), “Exploring how internet services can enhance elderly well-being”, Journal of Services Marketing, vol. 35, n.5, pp. 585-603.
BIRREN, J. E., RENNER, V. J. (1981), “Concepts and criteria of mental health and ageing”, American Journal of Orthopsychiatry, vol. 51, n. 2, p. 242-254.
BOYD, D. M., & ELLISON, N. B. (2007), “Social network sites: Definition, history, and scholarship”, Journal of computer‐mediated Communication, vol. 13, n.1, pp. 210-230.
BRAN, F., POPESCU, M. L., & STANCIU, P. (2016), “Perspectives of silver economy in European Union”, Revista de Management Comparat International, vol. 17(2), pp. 130.
CACIOPPO, J. T., & PATRICK, W. (2008), Loneliness: Human nature and the need for social connection. WW Norton & Company.
ČAIĆ, M., ODEKERKEN-SCHRÖDER, G., & MAHR, D. (2018), “Service robots: value co-creation and co-destruction in elderly care networks”, Journal of Service Management.
CHEN, C., DU, R. L.I.J., FAN, W. (2017), “The impacts of knowledge sharing-based value co-creation on user continuance in online communities”, Information Discovery and Delivery, vol. 45 n. 4, pp. 227-239.
COELHO, J., DUARTE, C. (2016), “A literature survey on older adults' use of social network services and social applications”, Computers in Human Behavior, Vol. 58, pp. 187-205.
COTTEN, S. R., SCHUSTER, A. M., SEIFERT, A. (2022), “Social media use and well-being among older adults”, Current Opinion in Psychology, vol 18 (25), pp. 268.272
COURTET, P., OLIE, E., DEBIEN, C. VAIVA, G. (2020), “Keep socially (but not physically) connected and carry on: preventing suicide in the age of COVID-19”, Journal of Clinical Psychiatry, vol. 81 n. 3.
CUGMAS, M., FERLIGOJ, A., KOGOVŠEK, T., BATAGELJ, Z. (2021), “The social support networks of elderly people in Slovenia during the Covid-19 pandemic”. PloS one, vol. 16, n.3), pp. 1-16.
ELLWARDT, L., WITTEK, R. P., HAWKLEY, L. C., & CACIOPPO, J. T. (2020), “Social network characteristics and their associations with stress in older adults: Closure and balance in a population-based sample”, The Journals of Gerontology: Series B, vol. 75, n.7, pp. 1573-1584.
ESSÉN, A. (2009), “The emergence of technology‐based service systems: A case study of a telehealth project in Sweden”, Journal of Service Management.
FALK, T., SCHEPERS, J., HAMMERSCHMIDT, M., & BAUER, H. H. (2007), “Identifying cross-channel dis-synergies for multichannel service providers", Journal of Service Research, vol. 10(2), pp. 143-160.
FOX, J., & MORELAND, J. J. (2015), “The dark side of social networking sites: An exploration of the relational and psychological stressors associated with Facebook use and affordances”, Computers in human behavior, vol. 45, pp. 168-176.
GROUGIOU, V., & PETTIGREW, S. (2011). “Senior customers' service encounter preferences”, Journal of Service Research, vol. 14(4), pp. 475-488.
HEINONEN, K., & MEDBERG, G. (2018), “Netnography as a tool for understanding customers: implications for service research and practice”, Journal of Services Marketing.
HSU, L. J., YUEH, H. P., & HSU, S. H. (2021), “Subjective Social Capital and Loneliness for the Elderly: The Moderator Role of Line and Facebook Use”, Social Media+ Society, vol.7, n.3, pp. 1-12
IANCU, I., & IANCU, B. (2020), “Designing mobile technology for elderly. A theoretical overview”, Technological Forecasting and Social Change, vol. 155, 119977.
IWASAKI, N. (2013), “Usability of ICT applications for elderly people in disaster reduction”, Journal of E-Governance, vol. 36(2), pp. 73–78.
JAHODA, A., MELVILLE, C. A., PERT, C., COOPER, S. A., LYNN, H., WILLIAMS, C., & KAMALPOUR, M., EDEN, R., SYED, R.A., BUYS, L., TARIQ, A., WATSON, J. (2021), "What older adults do in online communities when they co-create and co-destruct value", International Journal of Quality and Service Sciences, vol. 13, n. 3, pp. 433-455.
KABADAYI, S., HU, K., LEE, Y., HANKS, L., WALSMAN, M., & DOBRZYKOWSKI, D. (2020), "Fostering older adult care experiences to maximise well-being outcomes: A conceptual framework", Journal of Service Management,
KEYES, C. L. (2014), “Mental health as a complete state: How the salutogenic perspective completes the picture”. Bridging occupational, organisational and public health, pp. 179-192.
KLIMCZUK, A. (2015), “Economic Foundations for Creative Ageing Policy: Volume I Context and Considerations (Vol. 1)”, Springer.
KOZINETS, R. V. (2002), “The field behind the screen: Using netnography for marketing research in online communities”, Journal of marketing research, vol. 39(1), pp. 61-72.
KOZINETS, R. V., DE VALCK, K., WOJNICKI, A. C., & WILNER, S. J. (2010), “Networked narratives: Understanding word-of-mouth marketing in online communities”, Journal of Marketing, vol. 74(2), pp. 71-89.
KUBIAK, M. (2016), “Silver economy–opportunities and challenges in the face of population ageing”, European Journal of Transformation Studies, vol.4 n.2, pp. 18-38.
KULMALA, M. (2011), “Electronic word-of-mouth in consumer fashion blogs”, A netnographic study (Master's thesis).
KUPPELWIESER, V. G., & KLAUS, P. (2020), “a primer for inclusive service marketing theory”, Journal of Services Marketing.
LOEVINGER, J. (1976), “Origins of conscience”, Psychological Issues, vol. 9, n. 4, mono 36), pp. 265–297.
LUQMAN, A., TALWAR, S., MASOOD, A., & DHIR, A. (2021), “Does enterprise social media use promote employee creativity and well-being?”, Journal of Business Research, vol. 131, pp. 40-54.
MELE, C., MARZULLO, M., DI BERNARDO, I., RUSSO-SPENA, T., MASSI, R., LA SALANDRA, A., & CIALABRINI, S. (2021), “A smart tech lever to augment caregivers' touch and foster vulnerable patient engagement and well-being”, Journal of Service Theory and Practice, vol. 32, n. 1, pp. 52-74.
NIMROD, G., (2014), “The benefits of and constraints to participation in seniors online communities”, Leisure Studies, vol. 33, n. 3, pp. 247-266.
ODEKERKEN-SCHRÖDER, G., MELE, C., RUSSO-SPENA, T., MAHR, D., RUGGIERO, A. (2020), “Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda”, Journal of Service Management, vol. 31 n. 6, pp. 1149-1162.
ODLUM, M., DAVIS, N., OWENS, O., PRESTON, M., BREWER, R., & BLACK, D. (2018), “Correlates and aetiological factors associated with hedonic well-being among an ageing population of US men and women: secondary data analysis of a national survey", BMJ Open, vol. 8(11), e020962.
OSTROM, A. L., FIELD, J. M., FOTHERINGHAM, D., SUBRAMONY, M., GUSTAFSSON, A., LEMON, K. N., ... & MCCOLL-KENNEDY, J. R. (2021), “Service research priorities: managing and delivering service in turbulent times”, Journal of Service Research, vol. 24(3), pp. 329-353.
PERA, R., QUINTON, S., & BAIMA, G. (2020), "I am who I am: Sharing photos on social media by older consumers and its influence on subjective well-being”, Psychology & Marketing, vol.37 n.6, pp. 782-795.
RAGEH, A., MELEWAR, T. C., & WOODSIDE, A. (2013), “Using netnography research method to reveal the underlying dimensions of the customer/tourist experience”, Qualitative Market Research: An International Journal.
ROSENBAUM, M. S. (2006), “Exploring the social supportive role of third places in consumers' lives”, Journal of Service Research, vol. 9(1), pp. 59-72.
RYAN, R. M., & DECI, E. L. (2001), “On happiness and human potentials: A review of research on hedonic and eudaimonic well-being”, Annual review of psychology, vol. 52, n.1, pp. 141-166.
RYFF, C. D. (1989a), “Beyond Ponce de Leon and life satisfaction: New directions in quest of successful aging”, International Journal of Behavioral Development, vol.12, pp. 35–55.
RYFF, C. D. (1989b), “Happiness is everything, or is it? Explorations on the meaning of psychological well-being”, Journal of Personality and Social Psychology, vol. 57, pp. 1069–1081.
RYFF, C. D., & KEYES, C. L. M. (1995), “The structure of psychological well-being revisited”, Journal of personality and social psychology, vol. 69, n.4, pp. 719-727.
SATICI, S. A., & UYSAL, R. (2015), “Well-being and problematic Facebook use”, Computers in Human Behavior,vol.49, pp. 185-190.
SHANG, L., ZHOU, J., & ZUO, M. (2020), “Understanding older adults' intention to share health information on social media: the role of health belief and information processing”, Internet Research,vol. 31, n.1, pp. 100-122.
SHARKEY, A., & SHARKEY, N. (2012), “Granny and the robots: ethical issues in robot care for the elderly”, Ethics and information technology, vol. 14(1), pp. 27-40.
SPINELI SILVA, B., APARECIDA DE ÁVILA, A., DA SILVA ROCHA, G., PIRES NUNES, D., DELLA LUCIA, F., & PEREIRA DE BRITO, T. (2020), “The impact of the use of FacebookTM on social support networks and symptoms of depression reported by the elderly”, International Psychogeriatrics, vol.32, n.3, pp. 407-408.
TUZOVIC, S., KABADAYI, S., & PALUCH, S. (2021), “To dine or not to dine? Collective well-being in hospitality in the COVID-19 era", International Journal of Hospitality Management, vol. 95, 102892.
VERDUYN, P., YBARRA, O., RÉSIBOIS, M., JONIDES, J., & KROSS, E. (2017), "Do social network sites enhance or undermine subjective well-being? A critical review", Social Issues and Policy Review, vol. 11(1), pp. 274–302
VIGOLO, V., BONFANTI, A., & RIVERA-HERNAEZ, O. (2021), “Disentangling customer delight: a needs-based analysis of senior tourists in hotels”, Anatolia, vol.32, n.4, pp. 565-578.
VO THANH, T., & KIROVA, V. (2018), “Wine tourism experience: A netnography study”, Journal of Business Research, vol. 83, pp. 30-37.
WARNER, M. E., ZHANG, X., & RIVAS, M. G. (2020), “Which states and cities protect residents from water shutoffs in the COVID-19 pandemic?”, Utilities Policy, vol. 67, 101118.
YACHIN, M., & NIMROD, G. (2021), “Innovation in later life: A study of grandmothers and Facebook”, The International Journal of Aging and Human Development, vol. 92, n.4, pp. 521-540.
YANG, S., HUANG, L., ZHANG, Y., ZHANG, P. AND ZHAO, Y.C. (2021), "Unraveling the links between active and passive social media usage and seniors' loneliness: a field study in aging care communities", Internet Research, vol. 31, n. 6, pp. 2167-2189.
ADELMAN, M.B., AHUVIA, A. AND GOODWIN, C. (1994), “Beyond smiling: social support and service quality”, in Rust, R.T. and Oliver, R.L. (Eds), Service Quality: New Directions in Theory and Practice, SAGE, Thousand Oaks, CA, pp. 139-171.
AHUJA, V., & ALAVI, S. (2018), “Using Facebook as a digital tool for developing trust amongst consumers using netnography and social media analytics: A study of Jet Airways”, Journal of Relationship Marketing, vol. 17, n.3, pp. 171-187.
AMINE, A., BONNEMAIZON, A., & JOSION-PORTAIL, M. (2021), “The effect of carers' healthcare practices on the categorisation of elderly patients as vulnerable", Journal of Services Marketing,
BAISCH, S., KOLLING, T., SCHALL, A., RÜHL, S., SELIC, S., KIM, Z., ... & KNOPF, M. (2017), “Acceptance of social robots by elder people: does psychosocial functioning matter?”, International Journal of Social Robotics, vol. 9, n.2, pp. 293-307.
BERG, L. (2015), “Consumer vulnerability: are older people more vulnerable as consumers than others?”, International Journal of Consumer Studies, vol. 39, n. 4, pp. 284-293.
BERMÚDEZ-GONZÁLEZ, G., SASAKI, I., & TOUS-ZAMORA, D. (2016), "Understanding the impact of internal marketing practices on both employees' and managers' organisational commitment in elderly care homes", Journal of Service Theory and Practice.
BIANCHI, C. (2021), “Exploring how internet services can enhance elderly well-being”, Journal of Services Marketing, vol. 35, n.5, pp. 585-603.
BIRREN, J. E., RENNER, V. J. (1981), “Concepts and criteria of mental health and ageing”, American Journal of Orthopsychiatry, vol. 51, n. 2, p. 242-254.
BOYD, D. M., & ELLISON, N. B. (2007), “Social network sites: Definition, history, and scholarship”, Journal of computer‐mediated Communication, vol. 13, n.1, pp. 210-230.
BRAN, F., POPESCU, M. L., & STANCIU, P. (2016), “Perspectives of silver economy in European Union”, Revista de Management Comparat International, vol. 17(2), pp. 130.
CACIOPPO, J. T., & PATRICK, W. (2008), Loneliness: Human nature and the need for social connection. WW Norton & Company.
ČAIĆ, M., ODEKERKEN-SCHRÖDER, G., & MAHR, D. (2018), “Service robots: value co-creation and co-destruction in elderly care networks”, Journal of Service Management.
CHEN, C., DU, R. L.I.J., FAN, W. (2017), “The impacts of knowledge sharing-based value co-creation on user continuance in online communities”, Information Discovery and Delivery, vol. 45 n. 4, pp. 227-239.
COELHO, J., DUARTE, C. (2016), “A literature survey on older adults' use of social network services and social applications”, Computers in Human Behavior, Vol. 58, pp. 187-205.
COTTEN, S. R., SCHUSTER, A. M., SEIFERT, A. (2022), “Social media use and well-being among older adults”, Current Opinion in Psychology, vol 18 (25), pp. 268.272
COURTET, P., OLIE, E., DEBIEN, C. VAIVA, G. (2020), “Keep socially (but not physically) connected and carry on: preventing suicide in the age of COVID-19”, Journal of Clinical Psychiatry, vol. 81 n. 3.
CUGMAS, M., FERLIGOJ, A., KOGOVŠEK, T., BATAGELJ, Z. (2021), “The social support networks of elderly people in Slovenia during the Covid-19 pandemic”. PloS one, vol. 16, n.3), pp. 1-16.
ELLWARDT, L., WITTEK, R. P., HAWKLEY, L. C., & CACIOPPO, J. T. (2020), “Social network characteristics and their associations with stress in older adults: Closure and balance in a population-based sample”, The Journals of Gerontology: Series B, vol. 75, n.7, pp. 1573-1584.
ESSÉN, A. (2009), “The emergence of technology‐based service systems: A case study of a telehealth project in Sweden”, Journal of Service Management.
FALK, T., SCHEPERS, J., HAMMERSCHMIDT, M., & BAUER, H. H. (2007), “Identifying cross-channel dis-synergies for multichannel service providers", Journal of Service Research, vol. 10(2), pp. 143-160.
FOX, J., & MORELAND, J. J. (2015), “The dark side of social networking sites: An exploration of the relational and psychological stressors associated with Facebook use and affordances”, Computers in human behavior, vol. 45, pp. 168-176.
GROUGIOU, V., & PETTIGREW, S. (2011). “Senior customers' service encounter preferences”, Journal of Service Research, vol. 14(4), pp. 475-488.
HEINONEN, K., & MEDBERG, G. (2018), “Netnography as a tool for understanding customers: implications for service research and practice”, Journal of Services Marketing.
HSU, L. J., YUEH, H. P., & HSU, S. H. (2021), “Subjective Social Capital and Loneliness for the Elderly: The Moderator Role of Line and Facebook Use”, Social Media+ Society, vol.7, n.3, pp. 1-12
IANCU, I., & IANCU, B. (2020), “Designing mobile technology for elderly. A theoretical overview”, Technological Forecasting and Social Change, vol. 155, 119977.
IWASAKI, N. (2013), “Usability of ICT applications for elderly people in disaster reduction”, Journal of E-Governance, vol. 36(2), pp. 73–78.
JAHODA, A., MELVILLE, C. A., PERT, C., COOPER, S. A., LYNN, H., WILLIAMS, C., & KAMALPOUR, M., EDEN, R., SYED, R.A., BUYS, L., TARIQ, A., WATSON, J. (2021), "What older adults do in online communities when they co-create and co-destruct value", International Journal of Quality and Service Sciences, vol. 13, n. 3, pp. 433-455.
KABADAYI, S., HU, K., LEE, Y., HANKS, L., WALSMAN, M., & DOBRZYKOWSKI, D. (2020), "Fostering older adult care experiences to maximise well-being outcomes: A conceptual framework", Journal of Service Management,
KEYES, C. L. (2014), “Mental health as a complete state: How the salutogenic perspective completes the picture”. Bridging occupational, organisational and public health, pp. 179-192.
KLIMCZUK, A. (2015), “Economic Foundations for Creative Ageing Policy: Volume I Context and Considerations (Vol. 1)”, Springer.
KOZINETS, R. V. (2002), “The field behind the screen: Using netnography for marketing research in online communities”, Journal of marketing research, vol. 39(1), pp. 61-72.
KOZINETS, R. V., DE VALCK, K., WOJNICKI, A. C., & WILNER, S. J. (2010), “Networked narratives: Understanding word-of-mouth marketing in online communities”, Journal of Marketing, vol. 74(2), pp. 71-89.
KUBIAK, M. (2016), “Silver economy–opportunities and challenges in the face of population ageing”, European Journal of Transformation Studies, vol.4 n.2, pp. 18-38.
KULMALA, M. (2011), “Electronic word-of-mouth in consumer fashion blogs”, A netnographic study (Master's thesis).
KUPPELWIESER, V. G., & KLAUS, P. (2020), “a primer for inclusive service marketing theory”, Journal of Services Marketing.
LOEVINGER, J. (1976), “Origins of conscience”, Psychological Issues, vol. 9, n. 4, mono 36), pp. 265–297.
LUQMAN, A., TALWAR, S., MASOOD, A., & DHIR, A. (2021), “Does enterprise social media use promote employee creativity and well-being?”, Journal of Business Research, vol. 131, pp. 40-54.
MELE, C., MARZULLO, M., DI BERNARDO, I., RUSSO-SPENA, T., MASSI, R., LA SALANDRA, A., & CIALABRINI, S. (2021), “A smart tech lever to augment caregivers' touch and foster vulnerable patient engagement and well-being”, Journal of Service Theory and Practice, vol. 32, n. 1, pp. 52-74.
NIMROD, G., (2014), “The benefits of and constraints to participation in seniors online communities”, Leisure Studies, vol. 33, n. 3, pp. 247-266.
ODEKERKEN-SCHRÖDER, G., MELE, C., RUSSO-SPENA, T., MAHR, D., RUGGIERO, A. (2020), “Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda”, Journal of Service Management, vol. 31 n. 6, pp. 1149-1162.
ODLUM, M., DAVIS, N., OWENS, O., PRESTON, M., BREWER, R., & BLACK, D. (2018), “Correlates and aetiological factors associated with hedonic well-being among an ageing population of US men and women: secondary data analysis of a national survey", BMJ Open, vol. 8(11), e020962.
OSTROM, A. L., FIELD, J. M., FOTHERINGHAM, D., SUBRAMONY, M., GUSTAFSSON, A., LEMON, K. N., ... & MCCOLL-KENNEDY, J. R. (2021), “Service research priorities: managing and delivering service in turbulent times”, Journal of Service Research, vol. 24(3), pp. 329-353.
PERA, R., QUINTON, S., & BAIMA, G. (2020), "I am who I am: Sharing photos on social media by older consumers and its influence on subjective well-being”, Psychology & Marketing, vol.37 n.6, pp. 782-795.
RAGEH, A., MELEWAR, T. C., & WOODSIDE, A. (2013), “Using netnography research method to reveal the underlying dimensions of the customer/tourist experience”, Qualitative Market Research: An International Journal.
ROSENBAUM, M. S. (2006), “Exploring the social supportive role of third places in consumers' lives”, Journal of Service Research, vol. 9(1), pp. 59-72.
RYAN, R. M., & DECI, E. L. (2001), “On happiness and human potentials: A review of research on hedonic and eudaimonic well-being”, Annual review of psychology, vol. 52, n.1, pp. 141-166.
RYFF, C. D. (1989a), “Beyond Ponce de Leon and life satisfaction: New directions in quest of successful aging”, International Journal of Behavioral Development, vol.12, pp. 35–55.
RYFF, C. D. (1989b), “Happiness is everything, or is it? Explorations on the meaning of psychological well-being”, Journal of Personality and Social Psychology, vol. 57, pp. 1069–1081.
RYFF, C. D., & KEYES, C. L. M. (1995), “The structure of psychological well-being revisited”, Journal of personality and social psychology, vol. 69, n.4, pp. 719-727.
SATICI, S. A., & UYSAL, R. (2015), “Well-being and problematic Facebook use”, Computers in Human Behavior,vol.49, pp. 185-190.
SHANG, L., ZHOU, J., & ZUO, M. (2020), “Understanding older adults' intention to share health information on social media: the role of health belief and information processing”, Internet Research,vol. 31, n.1, pp. 100-122.
SHARKEY, A., & SHARKEY, N. (2012), “Granny and the robots: ethical issues in robot care for the elderly”, Ethics and information technology, vol. 14(1), pp. 27-40.
SPINELI SILVA, B., APARECIDA DE ÁVILA, A., DA SILVA ROCHA, G., PIRES NUNES, D., DELLA LUCIA, F., & PEREIRA DE BRITO, T. (2020), “The impact of the use of FacebookTM on social support networks and symptoms of depression reported by the elderly”, International Psychogeriatrics, vol.32, n.3, pp. 407-408.
TUZOVIC, S., KABADAYI, S., & PALUCH, S. (2021), “To dine or not to dine? Collective well-being in hospitality in the COVID-19 era", International Journal of Hospitality Management, vol. 95, 102892.
VERDUYN, P., YBARRA, O., RÉSIBOIS, M., JONIDES, J., & KROSS, E. (2017), "Do social network sites enhance or undermine subjective well-being? A critical review", Social Issues and Policy Review, vol. 11(1), pp. 274–302
VIGOLO, V., BONFANTI, A., & RIVERA-HERNAEZ, O. (2021), “Disentangling customer delight: a needs-based analysis of senior tourists in hotels”, Anatolia, vol.32, n.4, pp. 565-578.
VO THANH, T., & KIROVA, V. (2018), “Wine tourism experience: A netnography study”, Journal of Business Research, vol. 83, pp. 30-37.
WARNER, M. E., ZHANG, X., & RIVAS, M. G. (2020), “Which states and cities protect residents from water shutoffs in the COVID-19 pandemic?”, Utilities Policy, vol. 67, 101118.
YACHIN, M., & NIMROD, G. (2021), “Innovation in later life: A study of grandmothers and Facebook”, The International Journal of Aging and Human Development, vol. 92, n.4, pp. 521-540.
YANG, S., HUANG, L., ZHANG, Y., ZHANG, P. AND ZHAO, Y.C. (2021), "Unraveling the links between active and passive social media usage and seniors' loneliness: a field study in aging care communities", Internet Research, vol. 31, n. 6, pp. 2167-2189.
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2022-12-29
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