Service innovation in emerging economies: an inclusive perspective
DOI:
https://doi.org/10.7433/s110.2019.01Keywords:
service ecosystem; emerging economies; service innovation; sustainability; actorsAbstract
Purpose of the paper: This research aims to examine the changing role of service innovation in emerging economies towards the more inclusive concept of service ecosystems. This perspective allows us to frame service innovation in emerging economies as a complex and dynamic system based on the interplay of social, economic and technological issues.
Methodology: We adopt a qualitative in-depth case study to explore in a real life, contemporary bounded system how service innovation occurs in complex service ecosystems, such as the urban contexts in emerging economies. The study was conducted using both documentary and field investigations. It focuses on the analysis of the urban context of Curitiba in southern Brazil, which is well recognised as the world’s leading liveable, green, and inclusive city.
Results: This study provides some evidence of how emerging economies could design and deliver sustainable service solutions to create service ecosystems. The research specifically emphasises the role of social, institutional and technological drivers that traverse all aspects of society and enable social changes and social practices to positively enhance and uplift the life of many people in society.
Research limitations: The main limitation of the study is the single case study, which does not allow generalisation of the results.
Practical implications: This paper offers new insights for designing and configuring practices for integrating available resources to enact sustainable and inclusive service innovation.
Originality of the paper: This study advances the ongoing conversation on service innovation in emerging economies by combining the service logic framework with an ecosystems perspective. It identifies and operationalises co-responsibility as a scalable and sustainable practice that is rooted in and nurtured by social values (sustainability, solidarity, inclusiveness), specifically with regard to emerging economies.
References
AKAKA M.A., CHANDLER J.D. (2011), “Roles as resources: A social roles perspective of change in value networks”, Marketing Theory, vol. 11, n. 3, pp. 243-260.
AKAKA M.A., VARGO S.L. (2015), “Extending the context of service: from encounters to ecosystems”, Journal of Services Marketing, vol. 29, n. 6/7, p.p. 453-462.
AKAKA M.A., VARGO S.L., LUSCH R.F. (2012), “An exploration of networks in value cocreation: A service-ecosystems view”, in Vargo S., Lusch R. (Ed.) Special Issue - Toward a Better Understanding of the Role of Value in Markets and Marketing, Review of Marketing Research, Emerald Group Publishing Limited, Bingley, vol. 9, pp. 13-50.
AKAKA M.A., VARGO S.L., LUSCH R.F. (2013), “The complexity of context: A service ecosystems approach for international marketing”, Journal of Marketing Research, vol. 21, n. 4, pp. 1-20.
AKSOY L., GUILLOUX L., DUNEIGRE H., KEITA S. (2019), “Service research priorities-bridging the academic and practitioner perspectives”, Journal of Services Marketing, vol. 33 n. 5, pp. 626-63
ARBEL Y. (2012), “Urban Acupuncture-Curitiba as an Allegory”, C2City Education City.
BEIRÃO G., PATRÍCIO L., FISK R.P. (2017), “Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels”, Journal of Service Management, vol. 28, n. 2, pp. 227-249.
CARIDÀ A. (2018), “Pratiche smart di co-creazione del valore nell’ecosistema di servizio: il caso Curitiba” in Caridà A., (a cura di), Le tecnologie interattive per la co-creazione di valore, Aracne editrice: Roma.
CARIDÀ A., COLURCIO M., MELIA M. (2015), “Designing a collaborative business model for SMEs”, Sinergie Italian Journal of Management, vol. 33, n. 98, pp. 233-253.
CARIDÀ A., EDVARDSSON B., COLURCIO M. (2019), “Conceptualizing resource integration as an embedded process: Matching, resourcing and valuing”, Marketing Theory, vol. 19, n. 1, pp. 65-84.
CARLBORG P., KINDSTRÖM D., KOWALKOWSKI C. (2014), “The evolution of service innovation research: a critical review and synthesis”, The Service Industries Journal, vol. 34, n. 5, pp.373-398.
COLURCIO M., CARIDÀ A., EDVARDSSON B. (2017), “Conceptualizing Resource Integration to Advance Service Innovation”, in Russo-Spena T., Mele C., Nuutinen M (Eds.), Innovating in Practice (pp. 237-259), Springer, Cham.
DEMIRKAN H., KAUFFMAN R.J., VAYGHAN J.A., FILL H. G., KARAGIANNIS D., MAGLIO P.P. (2008), “Service-oriented technology and management: Perspectives on research and practice for the coming decade”, Electronic Commerce Research and Applications, vol. 7, n. 4, pp. 356-376.
DOMARESKI-RUIZ T.C., SCALISE HORODYSKI G., CARNIATTO I. V. (2019), “A economia criativa e o turismo: uma análise do projeto soucuritiba, de Curitiba-Paraná-Brasil”, Revista Gestão e Desenvolvimento, vol. 16, n. 2, pp. 145-169.
DREIER D., SILVEIRA S. (2016), “Smart City Concepts in Curitiba-innovation for sustainable mobility and energy efficiency: Project”, KTH NEWSLETTER, January 2016.
DUARTE F., DE CARVALHO FIGUEIREDO F., LEITE L., ALCIDES REZENDE D. (2014), “A conceptual framework for assessing digital cities and the Brazilian index of digital cities: Analysis of Curitiba, the first-ranked city”, Journal of Urban Technology, vol. 21, n. 3, pp. 37-48.
EDVARDSSON B., TRONVOLL B. (2013), “A new conceptualization of service innovation grounded in SD logic and service systems”, International Journal of Quality and Service Sciences, vol. 5, n. 1, pp. 19-31.
EDVARDSSON B., TRONVOLL B., GRUBER T. (2011), “Expanding understanding of service exchange and value co-creation: a social construction approach”, Journal of the Academy of Marketing Science, vol. 39, n. 2, pp. 327-339.
EISENHARDT K.M. (1989), “Building theories from case study research”, Academy of Management Review, vol. 14, n. 4, pp. 532-550.
ERICSSON CORPORATE COMMUNICATIONS (2015), Volvo Bus Latin America and Ericsson sign partnership to foster urban mobility. Press releases. Retrieved june, 3, 2016 from https://www.ericsson.com/news/1922757
FAZZANO A., WEISS M.A. (2004), “Global urban development, Curitiba, Brazil”, Metropolitan Economic Strategy Report. Retrieved may, 10, 2016 at: http://www.globalurban.org/GUD_Curitiba_MES_Report.pdf
GALLOUJ F., RUBALCABA L., TOIVONEN M., WINDRUM P. (2018), “Understanding social innovation in services industries”, Industry and Innovation, vol. 25, n. 6, pp. 551-569.
GEBAUER H., REYNOSO J. (2013), “An agenda for service research at the base of the pyramid”, Journal of Service Management, vol. 24, n. 5, pp. 482-502.
GOVINDARAJAN V., RAMAMURTI R. (2011), “Reverse innovation, emerging markets, and global strategy”, Global Strategy Journal, vol. 1, n. 3‐4, pp. 191-205.
HALME M., LINDEMAN S., LINNA P. (2012), “Innovation for inclusive business: Intrapreneurial bricolage in multinational corporations”, Journal of Management Studies, vol. 49, n. 4, pp. 743-784.
HAMMERSLEY M., ATKINSON P. (1995), Ethnography: Practices and principles, Routledge, New York.
HAWKEN P., LOVINS A., LOVINS L.H. (1999), Natural capitalism: Creating the next industrial revolution, Little, Brown and Company, Boston.
HOJDA A., FARINIUK T.M.D., SIMÃO M.D.M.B. (2019), “Building a smart city with trust: the case of ‘156 central’of Curitiba-Brazil”, Economía Sociedad y Territorio, vol. 60, n. 60, pp. 79-108.
HSU H.Y., LIU F.H., TSOU H.T., CHEN L.J. (2019), “Openness of technology adoption, top management support and service innovation: a social innovation perspective”, Journal of Business and Industrial Marketing, vol. 34, n. 3, pp. 575-590.
ICLEI (2013), Congress Report 4th Global Forum on Urban Resilience and Adaptation Bonn, Germany, 31 May - 2 June, 2013.
ICLEI (2016), Congress Report 7th Global Forum on Urban Resilience and Adaptation Bonn, Germany 31 May - 2 July 2016
IPPUC (2016), “Sustainable Curitiba”, report, Prefeitura Municipal de Curitiba.
IPPUC (2014), “Curitiba, Brazil The Ecological Capital forerunner” in Urban NEXUS planning.
IPPUC (2009), “Sustainable Curitiba”, report, Prefeitura Municipal de Curitiba.
KANDAMPULLY J., FAN X., PAULOSE H. (2015), “Learning from socially-driven service innovation in emerging economies”, Journal of Service Management, vol. 26 n. 1, pp. 156-176.
KOSKELA-HUOTARI K., EDVARDSSON B. (2018), “Emergence of Novel Resources in Service Ecosystems” in Vargo S.L., Lusch R.F., The SAGE Handbook of Service-Dominant Logic, Chapter 22, pp. 372-387.
KOSKELA-HUOTARI K., EDVARDSSON B., JONAS J.M., SÖRHAMMAR D., WITELL L. (2016), “Innovation in service ecosystems-Breaking, making, and maintaining institutionalized rules of resource integration”, Journal of Business Research, vol. 69, n. 8, pp. 2964-2971.
LERNER J. (2007), “Jamie Lerner: Sing a song of sustainable cities”, Paper presented at the TED Conference February, 2007. Retrieved april 5, 2016, from http://www.ted.com/index.php/talks/jaime_lerner_sings_of_the_city.html
LETAIFA B., REYNOSO J. (2015), “Toward a service ecosystem perspective at the base of the pyramid”, Journal of Service Management, vol. 26, n. 5, pp. 684-705.
LOBATO T.K. (2013), “Indígenas e não indígenas na administração pública: uma etnografia da Secretaria de Estado para os Povos Indígenas (Seind) do Amazonas”, Dissertação (Mestrado em Antropologia Social)-Setor de Ciências Humanas, Universidade Federal do Paraná,Curitiba, 2013.
LÖBLER H. (2013), “Service-dominant networks: An evolution from the service-dominant logic perspective”, Journal of Service Management, vol. 24, n. 4, pp. 420-434.
LUSCH R.F., NAMBISAN S. (2015), “Service innovation: A service-dominant logic perspective”, Mis Quarterly, vol. 39, n. 1, pp. 155-175.
LUSCH R.F., VARGO S.L., GUSTAFSSON A. (2016), “Fostering a trans-disciplinary perspectives of service ecosystems”, Journal of Business Research, vol. 69, n.8, pp. 2957-2963.
MACEDO J. (2013), “Planning a sustainable city: The making of Curitiba, Brazil”, Journal of Planning History, vol. 12, n. 4, pp. 334-353.
MANG N. (2009), A leadership case study of Curitiba, Brazil, Regenesis Group.
MARKIDES C.C. (2012), “How disruptive will innovations from emerging markets be?”, MIT Sloan Management Review, vol. 54, n. 1, p. 23.
MELE C., COLURCIO M., RUSSO-SPENA T. (2014), “Research traditions of innovation: Goods-dominant logic, the resource-based approach, and service-dominant logic”, Managing Service Quality, vol. 24, n. 6, pp. 612-642.
MELE C., RUSSO SPENA T. (2015), “Eco-innovation practices”, Journal of Organizational Change Management, vol. 28, n. 1, pp. 4-25.
MEYER JR. V., MAMÉDIO D.F., OLIVEIRA A.R., DIB N.B. (2019), “Convergence between performance and amateur management of a social organisation”, International Journal of Productivity and Performance Management, vol. 68, n. 8, pp. 1493-1509.
OJO A., CURRY E., JANOWSKI T., DZHUSUPOVA Z. (2015), “Designing Next Generation Smart City Initiatives: The SCID Framework”, In Transforming City Governments for Successful Smart Cities, pp. 43-67, Springer International Publishing.
OSTROM A.L., PARASURAMAN A., BOWEN D.E., PATRÍCIO L., VOSS C. A., LEMON K. (2015), “Service Research Priorities in a Rapidly Changing Context”, Journal of Service Research, vol. 18, n. 2, pp. 127-159.
PELLICANO M., TROISI O., TUCCILLO C., VESCI M. (2017), “Linking social entrepreneurship and innovation through the lens of the value co-creation process”, Sinergie Italian Journal of Management, vol. 35, n. 104, pp. 93-113.
PHILLS J.A., DEIGLMEIER K., MILLER D.T. (2008), “Rediscovering social innovation”, Stanford Social Innovation Review, vol. 6, n. 4, pp. 34-43.
POL E., VILLE S. (2009), “Social innovation: Buzz word or enduring term?”, The Journal of Socio-Economics, vol. 38, n. 6, pp. 878-885.
PRAHALAD C.K. (2012), “Bottom of the Pyramid as a Source of Breakthrough Innovations”, Journal of Product Innovation Management, vol. 29, n. 1, pp. 6-12.
RABINOVITCH J. (1992), “Curitiba: towards sustainable urban development”, Environment and Urbanization, vol. 4, n. 2, pp. 62-73.
REIS R.S., HALLAL P.C., PARRA D. C., RIBEIRO I.C., BROWNSON R.C., PRATT M., RAMOS L. (2010), “Promoting physical activity through community-wide policies and planning: findings from Curitiba, Brazil”, Journal of Physical activity and Health, vol. 7, n. 2, pp.137-145.
REYNOSO J., KANDAMPULLY J., FAN X., PAULOSE H. (2015), “Learning from socially driven service innovation in emerging economies”, Journal of Service Management, vol. 26, n. 1, pp. 156-176.
RUBALCABA L., ABOAL D., GARDA P. (2016), “Service innovation in developing economies: Evidence from Latin America and the Caribbean”, The Journal of Development Studies, vol. 52, n. 5, pp. 607-626.
RUSSO SPENA T., MELE C. (2012), “Five Co-s’ in innovating: a practice-based view”, Journal of Service Management, vol. 23, n. 4, pp. 527-553.
SANTORO G., FERRARIS A., VRONTIS D. (2018), “Open social innovation: towards a refined definition looking to actors and processes”, Sinergie Italian Journal of Management, vol. 36, n. 105, pp. 25-42.
SIGGELKOW N. (2007), “Persuasion with case studies”, Academy of Management Journal, vol. 50, n. 1, pp. 20-24.
SILTALOPPI J., KOSKELA-HUOTARI K., VARGO S.L. (2016), “Institutional complexity as a driver for innovation in service ecosystems”, Service Science, vol. 8, n. 3, pp. 333-343.
SIVAPRAKASAM S., SRINIVASAN R. (2015), “Frugal Services Innovation-Lessons from the Emerging Markets and an Adoption Framework for First-World Corporations and Governments”, in The Handbook of Service Innovation, pp. 683-702, Springer, London.
SKÅLÉN P., GUMMERUS J., VON KOSKULL C., MAGNUSSON P.R. (2014), “Exploring value propositions and service innovation: a service-dominant logic study”, Journal of the Academy of Marketing Science, vol. 43, n. 2, pp.137-158.
SKLYAR A., KOWALKOWSKI C., TRONVOLL B., SÖRHAMMAR D. (2019), “Organizing for digital servitization: A service ecosystem perspective”, Journal of Business Research, vol. 104, pp. 450-460.
STAKE R.E. (2011), “Qualitative research and case study”, Silpakorn Educational Research Journal, vol. 3, n. 1-2, pp. 7-13.
TRONVOLL B. (2017), “The actor: The key determinator in service ecosystems”, Systems, vol. 5, n. 2.
VARGO S.L., LUSCH R.F. (2008), “Service-dominant logic: continuing the evolution”, Journal of the Academy of Marketing Science, vol. 36, n. 1, pp. 1-10.
VARGO S.L., LUSCH R.F. (2011), “It’s all B2B… and beyond: Toward a systems perspective of the market”, Industrial Marketing Management, vol. 40, n. 2, pp. 181-187.
ARGO S.L., WIELAND H., AKAKA M.A (2016), “Innovation in service ecosystems”, Journal of Serviceology, vol.1, n. 1, pp. 1-5.
VARGO S.L., WIELAND H., AKAKA M.A. (2015), “Innovation through institutionalization: A service ecosystems perspective”, Industrial Marketing Management, vol. 44, p. 63-72
YIN R. (2009), Case study research: design and methods. Applied social research methods, Sage publications, Thousand Oaks California.
YUNUS M., MOINGEON B., LEHMANN-ORTEGA L. (2010), “Building social business models: Lessons from the Grameen experience”, Long range Planning, vol. 43, n. 2-3, pp. 308-325.
AKAKA M.A., VARGO S.L. (2015), “Extending the context of service: from encounters to ecosystems”, Journal of Services Marketing, vol. 29, n. 6/7, p.p. 453-462.
AKAKA M.A., VARGO S.L., LUSCH R.F. (2012), “An exploration of networks in value cocreation: A service-ecosystems view”, in Vargo S., Lusch R. (Ed.) Special Issue - Toward a Better Understanding of the Role of Value in Markets and Marketing, Review of Marketing Research, Emerald Group Publishing Limited, Bingley, vol. 9, pp. 13-50.
AKAKA M.A., VARGO S.L., LUSCH R.F. (2013), “The complexity of context: A service ecosystems approach for international marketing”, Journal of Marketing Research, vol. 21, n. 4, pp. 1-20.
AKSOY L., GUILLOUX L., DUNEIGRE H., KEITA S. (2019), “Service research priorities-bridging the academic and practitioner perspectives”, Journal of Services Marketing, vol. 33 n. 5, pp. 626-63
ARBEL Y. (2012), “Urban Acupuncture-Curitiba as an Allegory”, C2City Education City.
BEIRÃO G., PATRÍCIO L., FISK R.P. (2017), “Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels”, Journal of Service Management, vol. 28, n. 2, pp. 227-249.
CARIDÀ A. (2018), “Pratiche smart di co-creazione del valore nell’ecosistema di servizio: il caso Curitiba” in Caridà A., (a cura di), Le tecnologie interattive per la co-creazione di valore, Aracne editrice: Roma.
CARIDÀ A., COLURCIO M., MELIA M. (2015), “Designing a collaborative business model for SMEs”, Sinergie Italian Journal of Management, vol. 33, n. 98, pp. 233-253.
CARIDÀ A., EDVARDSSON B., COLURCIO M. (2019), “Conceptualizing resource integration as an embedded process: Matching, resourcing and valuing”, Marketing Theory, vol. 19, n. 1, pp. 65-84.
CARLBORG P., KINDSTRÖM D., KOWALKOWSKI C. (2014), “The evolution of service innovation research: a critical review and synthesis”, The Service Industries Journal, vol. 34, n. 5, pp.373-398.
COLURCIO M., CARIDÀ A., EDVARDSSON B. (2017), “Conceptualizing Resource Integration to Advance Service Innovation”, in Russo-Spena T., Mele C., Nuutinen M (Eds.), Innovating in Practice (pp. 237-259), Springer, Cham.
DEMIRKAN H., KAUFFMAN R.J., VAYGHAN J.A., FILL H. G., KARAGIANNIS D., MAGLIO P.P. (2008), “Service-oriented technology and management: Perspectives on research and practice for the coming decade”, Electronic Commerce Research and Applications, vol. 7, n. 4, pp. 356-376.
DOMARESKI-RUIZ T.C., SCALISE HORODYSKI G., CARNIATTO I. V. (2019), “A economia criativa e o turismo: uma análise do projeto soucuritiba, de Curitiba-Paraná-Brasil”, Revista Gestão e Desenvolvimento, vol. 16, n. 2, pp. 145-169.
DREIER D., SILVEIRA S. (2016), “Smart City Concepts in Curitiba-innovation for sustainable mobility and energy efficiency: Project”, KTH NEWSLETTER, January 2016.
DUARTE F., DE CARVALHO FIGUEIREDO F., LEITE L., ALCIDES REZENDE D. (2014), “A conceptual framework for assessing digital cities and the Brazilian index of digital cities: Analysis of Curitiba, the first-ranked city”, Journal of Urban Technology, vol. 21, n. 3, pp. 37-48.
EDVARDSSON B., TRONVOLL B. (2013), “A new conceptualization of service innovation grounded in SD logic and service systems”, International Journal of Quality and Service Sciences, vol. 5, n. 1, pp. 19-31.
EDVARDSSON B., TRONVOLL B., GRUBER T. (2011), “Expanding understanding of service exchange and value co-creation: a social construction approach”, Journal of the Academy of Marketing Science, vol. 39, n. 2, pp. 327-339.
EISENHARDT K.M. (1989), “Building theories from case study research”, Academy of Management Review, vol. 14, n. 4, pp. 532-550.
ERICSSON CORPORATE COMMUNICATIONS (2015), Volvo Bus Latin America and Ericsson sign partnership to foster urban mobility. Press releases. Retrieved june, 3, 2016 from https://www.ericsson.com/news/1922757
FAZZANO A., WEISS M.A. (2004), “Global urban development, Curitiba, Brazil”, Metropolitan Economic Strategy Report. Retrieved may, 10, 2016 at: http://www.globalurban.org/GUD_Curitiba_MES_Report.pdf
GALLOUJ F., RUBALCABA L., TOIVONEN M., WINDRUM P. (2018), “Understanding social innovation in services industries”, Industry and Innovation, vol. 25, n. 6, pp. 551-569.
GEBAUER H., REYNOSO J. (2013), “An agenda for service research at the base of the pyramid”, Journal of Service Management, vol. 24, n. 5, pp. 482-502.
GOVINDARAJAN V., RAMAMURTI R. (2011), “Reverse innovation, emerging markets, and global strategy”, Global Strategy Journal, vol. 1, n. 3‐4, pp. 191-205.
HALME M., LINDEMAN S., LINNA P. (2012), “Innovation for inclusive business: Intrapreneurial bricolage in multinational corporations”, Journal of Management Studies, vol. 49, n. 4, pp. 743-784.
HAMMERSLEY M., ATKINSON P. (1995), Ethnography: Practices and principles, Routledge, New York.
HAWKEN P., LOVINS A., LOVINS L.H. (1999), Natural capitalism: Creating the next industrial revolution, Little, Brown and Company, Boston.
HOJDA A., FARINIUK T.M.D., SIMÃO M.D.M.B. (2019), “Building a smart city with trust: the case of ‘156 central’of Curitiba-Brazil”, Economía Sociedad y Territorio, vol. 60, n. 60, pp. 79-108.
HSU H.Y., LIU F.H., TSOU H.T., CHEN L.J. (2019), “Openness of technology adoption, top management support and service innovation: a social innovation perspective”, Journal of Business and Industrial Marketing, vol. 34, n. 3, pp. 575-590.
ICLEI (2013), Congress Report 4th Global Forum on Urban Resilience and Adaptation Bonn, Germany, 31 May - 2 June, 2013.
ICLEI (2016), Congress Report 7th Global Forum on Urban Resilience and Adaptation Bonn, Germany 31 May - 2 July 2016
IPPUC (2016), “Sustainable Curitiba”, report, Prefeitura Municipal de Curitiba.
IPPUC (2014), “Curitiba, Brazil The Ecological Capital forerunner” in Urban NEXUS planning.
IPPUC (2009), “Sustainable Curitiba”, report, Prefeitura Municipal de Curitiba.
KANDAMPULLY J., FAN X., PAULOSE H. (2015), “Learning from socially-driven service innovation in emerging economies”, Journal of Service Management, vol. 26 n. 1, pp. 156-176.
KOSKELA-HUOTARI K., EDVARDSSON B. (2018), “Emergence of Novel Resources in Service Ecosystems” in Vargo S.L., Lusch R.F., The SAGE Handbook of Service-Dominant Logic, Chapter 22, pp. 372-387.
KOSKELA-HUOTARI K., EDVARDSSON B., JONAS J.M., SÖRHAMMAR D., WITELL L. (2016), “Innovation in service ecosystems-Breaking, making, and maintaining institutionalized rules of resource integration”, Journal of Business Research, vol. 69, n. 8, pp. 2964-2971.
LERNER J. (2007), “Jamie Lerner: Sing a song of sustainable cities”, Paper presented at the TED Conference February, 2007. Retrieved april 5, 2016, from http://www.ted.com/index.php/talks/jaime_lerner_sings_of_the_city.html
LETAIFA B., REYNOSO J. (2015), “Toward a service ecosystem perspective at the base of the pyramid”, Journal of Service Management, vol. 26, n. 5, pp. 684-705.
LOBATO T.K. (2013), “Indígenas e não indígenas na administração pública: uma etnografia da Secretaria de Estado para os Povos Indígenas (Seind) do Amazonas”, Dissertação (Mestrado em Antropologia Social)-Setor de Ciências Humanas, Universidade Federal do Paraná,Curitiba, 2013.
LÖBLER H. (2013), “Service-dominant networks: An evolution from the service-dominant logic perspective”, Journal of Service Management, vol. 24, n. 4, pp. 420-434.
LUSCH R.F., NAMBISAN S. (2015), “Service innovation: A service-dominant logic perspective”, Mis Quarterly, vol. 39, n. 1, pp. 155-175.
LUSCH R.F., VARGO S.L., GUSTAFSSON A. (2016), “Fostering a trans-disciplinary perspectives of service ecosystems”, Journal of Business Research, vol. 69, n.8, pp. 2957-2963.
MACEDO J. (2013), “Planning a sustainable city: The making of Curitiba, Brazil”, Journal of Planning History, vol. 12, n. 4, pp. 334-353.
MANG N. (2009), A leadership case study of Curitiba, Brazil, Regenesis Group.
MARKIDES C.C. (2012), “How disruptive will innovations from emerging markets be?”, MIT Sloan Management Review, vol. 54, n. 1, p. 23.
MELE C., COLURCIO M., RUSSO-SPENA T. (2014), “Research traditions of innovation: Goods-dominant logic, the resource-based approach, and service-dominant logic”, Managing Service Quality, vol. 24, n. 6, pp. 612-642.
MELE C., RUSSO SPENA T. (2015), “Eco-innovation practices”, Journal of Organizational Change Management, vol. 28, n. 1, pp. 4-25.
MEYER JR. V., MAMÉDIO D.F., OLIVEIRA A.R., DIB N.B. (2019), “Convergence between performance and amateur management of a social organisation”, International Journal of Productivity and Performance Management, vol. 68, n. 8, pp. 1493-1509.
OJO A., CURRY E., JANOWSKI T., DZHUSUPOVA Z. (2015), “Designing Next Generation Smart City Initiatives: The SCID Framework”, In Transforming City Governments for Successful Smart Cities, pp. 43-67, Springer International Publishing.
OSTROM A.L., PARASURAMAN A., BOWEN D.E., PATRÍCIO L., VOSS C. A., LEMON K. (2015), “Service Research Priorities in a Rapidly Changing Context”, Journal of Service Research, vol. 18, n. 2, pp. 127-159.
PELLICANO M., TROISI O., TUCCILLO C., VESCI M. (2017), “Linking social entrepreneurship and innovation through the lens of the value co-creation process”, Sinergie Italian Journal of Management, vol. 35, n. 104, pp. 93-113.
PHILLS J.A., DEIGLMEIER K., MILLER D.T. (2008), “Rediscovering social innovation”, Stanford Social Innovation Review, vol. 6, n. 4, pp. 34-43.
POL E., VILLE S. (2009), “Social innovation: Buzz word or enduring term?”, The Journal of Socio-Economics, vol. 38, n. 6, pp. 878-885.
PRAHALAD C.K. (2012), “Bottom of the Pyramid as a Source of Breakthrough Innovations”, Journal of Product Innovation Management, vol. 29, n. 1, pp. 6-12.
RABINOVITCH J. (1992), “Curitiba: towards sustainable urban development”, Environment and Urbanization, vol. 4, n. 2, pp. 62-73.
REIS R.S., HALLAL P.C., PARRA D. C., RIBEIRO I.C., BROWNSON R.C., PRATT M., RAMOS L. (2010), “Promoting physical activity through community-wide policies and planning: findings from Curitiba, Brazil”, Journal of Physical activity and Health, vol. 7, n. 2, pp.137-145.
REYNOSO J., KANDAMPULLY J., FAN X., PAULOSE H. (2015), “Learning from socially driven service innovation in emerging economies”, Journal of Service Management, vol. 26, n. 1, pp. 156-176.
RUBALCABA L., ABOAL D., GARDA P. (2016), “Service innovation in developing economies: Evidence from Latin America and the Caribbean”, The Journal of Development Studies, vol. 52, n. 5, pp. 607-626.
RUSSO SPENA T., MELE C. (2012), “Five Co-s’ in innovating: a practice-based view”, Journal of Service Management, vol. 23, n. 4, pp. 527-553.
SANTORO G., FERRARIS A., VRONTIS D. (2018), “Open social innovation: towards a refined definition looking to actors and processes”, Sinergie Italian Journal of Management, vol. 36, n. 105, pp. 25-42.
SIGGELKOW N. (2007), “Persuasion with case studies”, Academy of Management Journal, vol. 50, n. 1, pp. 20-24.
SILTALOPPI J., KOSKELA-HUOTARI K., VARGO S.L. (2016), “Institutional complexity as a driver for innovation in service ecosystems”, Service Science, vol. 8, n. 3, pp. 333-343.
SIVAPRAKASAM S., SRINIVASAN R. (2015), “Frugal Services Innovation-Lessons from the Emerging Markets and an Adoption Framework for First-World Corporations and Governments”, in The Handbook of Service Innovation, pp. 683-702, Springer, London.
SKÅLÉN P., GUMMERUS J., VON KOSKULL C., MAGNUSSON P.R. (2014), “Exploring value propositions and service innovation: a service-dominant logic study”, Journal of the Academy of Marketing Science, vol. 43, n. 2, pp.137-158.
SKLYAR A., KOWALKOWSKI C., TRONVOLL B., SÖRHAMMAR D. (2019), “Organizing for digital servitization: A service ecosystem perspective”, Journal of Business Research, vol. 104, pp. 450-460.
STAKE R.E. (2011), “Qualitative research and case study”, Silpakorn Educational Research Journal, vol. 3, n. 1-2, pp. 7-13.
TRONVOLL B. (2017), “The actor: The key determinator in service ecosystems”, Systems, vol. 5, n. 2.
VARGO S.L., LUSCH R.F. (2008), “Service-dominant logic: continuing the evolution”, Journal of the Academy of Marketing Science, vol. 36, n. 1, pp. 1-10.
VARGO S.L., LUSCH R.F. (2011), “It’s all B2B… and beyond: Toward a systems perspective of the market”, Industrial Marketing Management, vol. 40, n. 2, pp. 181-187.
ARGO S.L., WIELAND H., AKAKA M.A (2016), “Innovation in service ecosystems”, Journal of Serviceology, vol.1, n. 1, pp. 1-5.
VARGO S.L., WIELAND H., AKAKA M.A. (2015), “Innovation through institutionalization: A service ecosystems perspective”, Industrial Marketing Management, vol. 44, p. 63-72
YIN R. (2009), Case study research: design and methods. Applied social research methods, Sage publications, Thousand Oaks California.
YUNUS M., MOINGEON B., LEHMANN-ORTEGA L. (2010), “Building social business models: Lessons from the Grameen experience”, Long range Planning, vol. 43, n. 2-3, pp. 308-325.
Downloads
Published
2019-12-20
Issue
Section
Articoli
