Vol. 35 No. Sep-Dec (2017): Services in evolution

Articoli

• Who empowers whom? The role of organizational health literacy in empowering patients

  Carmela Annarumma, Rocco Palumbo, Mauro Cavallone

  11-27

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• Improving the quality of the information flow among top managers

  Elena Giaretta, Paola Castellani, Alessandro Garofalo

  29-50

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• The contribution of systems and service research to rethinking higher education programs: a T-shaped model

  Marialuisa Saviano, Francesco Polese, Francesco Caputo, Leonard Walletzký

  51-70

  • PDF

• Knowledge management: an asset for managing change?

  David Vallat, Caroline Bayart, Sandra Bertezene, Jacques Martin

  71-90

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• Linking social entrepreneurship and innovation through the lens of the value co-creation process

  Marco Pellicano, Orlando Troisi, Carmela Tuccillo, Massimiliano Vesci

  93-113

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• Il perimetro di industrie culturali, creative e turismo: specializzazioni e implicazioni di policy in Italia (The territorial mapping of cultural and creative industries and tourism: specializations and policy implications in Italy)

  Maria Della Lucia, Giovanna Segre

  115-134

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• Turismo crocieristico e percezioni della popolazione residente: i risultati di un’analisi cluster (Cruise tourism and perceptions of the resident population: the results of a cluster analysis)

  Giacomo Del Chiappa, Giuseppe Melis, Marcello Atzeni

  135-154

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• Customer-centric service innovation in health care: findings from a case study

  Maria Vincenza Ciasullo, Silvia Cosimato, Alex Douglas

  155-176

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• A framework for analysing convergence between online brand identity and online brand image. The case of the British Museum

  Monica Fait, Paola Scorrano, Amedeo Maizza, Alkis Thrassou

  177-201

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• Marco Revelli, Non ti riconosco. Un viaggio eretico nell’Italia che cambia

  Umberto Casari

  205-208